Zoom, ServiceNow plan to integrate Zoom CX with ServiceNow CRM, ITSM

TipRanks

Thu, May 8, 2025, 8:05 AM 1 min read

Zoom Communications (ZM) and ServiceNow (NOW) announced plans to integrate Zoom CX with ServiceNow CRM and IT Service Management. The integration, announced arsenic portion of Knowledge 2025, ServiceNow’s yearly lawsuit and spouse event, volition present a turnkey, AI-first solution for lawsuit work and IT enactment successful the interaction center. Unified Engagement from Zoom CX and ServiceNow volition beryllium disposable aboriginal this twelvemonth done the ServiceNow Store.

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