I bought Leeds festival tickets for my grandson but can’t transfer them to him

In aboriginal December, I bought two day tickets for Leeds festival 2025 from Ticketmaster arsenic a Christmas contiguous for my grandson.

After completing the acquisition I discovered it was not imaginable to transportation the tickets. There was nary denotation of this erstwhile I made the purchase.

Since past I person been trying to find a solution with its lawsuit enactment squad and they person said the tickets volition go transferable nearer the time.

However, this is rather impractical since my grandson would request to hold until past to put question from Dundee and publication accommodation.

I judge Ticketmaster is ignoring my user rights and person told them so. It suggested I interaction the Society of Ticket Agents and Retailers, which I did but it rejected my complaint.
PC, Stonehaven

The ticket-buying process is unrecognisable these days, not slightest due to the fact that of the might of Ticketmaster, which is down astir 70% of performance tickets income globally. In this caller satellite it is usually e-tickets changing hands and it is becoming indispensable to ain a smartphone if you privation to bargain entranceway to an event.

You were frustrated to observe it was not imaginable to transportation the tickets consecutive distant but if insubstantial ones were being issued possibly they mightiness not person arrived by present either arsenic the festival takes spot successful precocious August.

These days summons organisation is acold much tightly controlled successful ample portion to marque things hard for touts, who were buying up tickets and selling them on. A increasing fig of promoters for in-demand events contented tickets precise precocious successful the time to halt them ending up connected resale sites.

Consumers tin transportation tickets bought connected Ticketmaster for astir events but immoderate person their ain rules and restrictions. For example, the enactment whitethorn not beryllium disposable if the creator oregon venue has asked for it to beryllium turned off.

For Leeds, the transportation model is determined by the organiser, Festival Republic, not Ticketmaster and has inactive not opened yet. When it becomes disposable each summons holders volition beryllium notified via email.

Ticketmaster had been successful interaction to reassure you that it volition past beryllium imaginable to transportation the tickets to your grandson but you stay dissatisfied with the full experience.

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