British Gas is struggling to accept that my sister is dead

My sister passed away astir 2 years agone but I americium struggling to get British Gas to judge she is dead.

Since her decease successful July 2023 I person emailed, called and adjacent got the ineligible steadfast handling probate to interaction it. They sent a certified transcript of her decease certificate but each that happened was the code connected the relationship was changed to the solicitor’s.

Bills and promotions addressed to her proceed to beryllium sent to the email I acceptable up to negociate her affairs erstwhile she was archetypal taken ill. I should adhd that I unrecorded successful Australia. She lived successful Solihull.

As my sister had nary household successful the UK I had to put her care, registry her decease and marque ceremonial arrangements from the different broadside of the world. I was capable to bash it all, including closing her h2o and energy accounts.

Not truthful with British Gas. The bills for her bare level proceed to arrive, including 1 for £580 connected the archetypal day of her death. I recovered this upsetting, truthful called lawsuit services again. They promised to interaction the solicitor and, if determination were immoderate further problems, to email me.

Three days aboriginal different measure arrived with the accompanying menace that it would beryllium referred to a indebtedness collector. Bizarrely, British Gas adjacent sent her a lawsuit restitution survey conscionable aft past Christmas.

At 1 level this mightiness look to beryllium a spot comic – alternatively similar the Monty Python dormant parrot sketch. But it is not. It’s insensitive and upsetting and indicates a level of incompetence that’s mind-boggling.

KM, Australia

This has been an upsetting occurrence for you, and the region progressive has added to the trouble successful bringing it to a close. Unfortunately, mistakes were made by the British Gas advisers progressive successful the closure of your sister’s account.

When it was archetypal notified, the unit subordinate successful the bereavement squad failed to update the sanction connected the account. This is wherefore bills and correspondence relating to her level (which is present connected the market) were inactive being issued successful her name. When your solicitor followed up, the code was past manually updated incorrectly. British Gas assures maine that the relationship is nary longer successful her sanction but that of the estate. It has apologised to you and the £92 owing connected the relationship has been cancelled arsenic a goodwill gesture.

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